WHAT’S THE RETURN ADDRESS?
Please first contact us at [email protected]
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase may sometimes be shipped in separate packages, even if you selected combined shipping. Please keep this in mind when receiving deliveries.
WHICH SIZE SHOULD I ORDER?
Please carefully check the size chart provided in each product description before placing your order.
HOW CAN I MODIFY OR CANCEL MY ORDER?
We allow order modifications only within 24 hours of payment.
Please contact us to request a modification. If you are unable to access the website, please email our support team at [email protected].
CONTACT INFORMATION
Email: [email protected]
Address: 7780 Paseo 550 Dr NE, Rio Rancho, NM 87144
I WANT TO ADD MORE PRODUCTS TO AN EXISTING ORDER.
Once an order has been placed, we are unable to add more items or charge you for them. You can:
- Place a new order for the additional products.
- Cancel your existing order (you will receive a refund) and place a new one with all the products you want.
If you need assistance, feel free to reach out to our Support Team.
MY ORDER HAS SHIPPED, BUT I NEED TO CHANGE THE SHIPPING ADDRESS.
If you just placed your order a few hours ago, please contact us immediately to update the shipping address.
Unfortunately, once the order has left our warehouse, we cannot modify the shipping details. However, if your package is being delivered via USPS, you can check their Forward Mail service on their website to see if you can schedule redelivery to a different address.
WAS MY ORDER PLACED? I DID NOT RECEIVE A CONFIRMATION EMAIL.
If you did not receive an order confirmation email, please check your SPAM folder. Sometimes, our emails may also appear under the “Updates,” “Promotions,” or “Social” tabs.
Our order confirmation emails are sent from: [email protected].
Try searching your inbox for this email address to locate the order confirmation. To prevent missing future emails, please whitelist our email address.
WHAT COUNTRIES DO YOU SHIP TO?
We ship to over 200 countries, including:
United States (US), Canada, Australia, New Zealand, United Kingdom, France, Spain, Germany, Netherlands, Belgium, Switzerland, Poland, Mexico, Brazil, United Arab Emirates, South Africa, and more.
HOW CAN I TRACK MY ORDER?
We provide tracking numbers for all orders. You can track your order here.
In rare cases, it may take 7-10 business days after shipping for tracking information to appear online, depending on how quickly the postal service processes shipments. If the tracking code is not available, it may be due to the package traveling through sorting centers.
Rest assured, we offer a 30-day+ buyer protection program for your peace of mind.
REFUND/ RETURN/ REPLACEMENT POLICY
For full details, please refer to our Return & Refund Policy here.