Refund, Return & Exchange

I. REFUND

We provide a 30-day period for return/refund requests. This period begins on the day you receive the product and lasts for thirty days.

1. Requirements for Refund:

• Your item must be unused and in the same condition as when you received it.
• It must be in its original packaging.
• Refunds will not be issued for items that:
  • Have recent faults, missing parts, or are not in their original condition.
  • Show obvious signs of wear and tear.
  • Exhibit excessive wear and tear, meaning the product is nearing the end of its useful life.
  • Have missing or damaged labels. All returned products must be in their original condition with the original label.
  • Are custom-made or custom-ordered (these items cannot be refunded).

2. Instructions for Requesting a Refund:

If your order meets the above conditions and falls within our 30-day return period, we will issue you a refund following the steps below. Refunds will be confirmed via email.

After contacting our support team and receiving confirmation about the refund, please follow these instructions carefully:

1. Print out your purchase confirmation email and the return label with our business name and address below.
2. Contact us and attach these documents to your package.
3. Pack the item safely in its original packaging.
4. Contact your local post office or courier to send the package to the following address:

📍 Minisgiftshop US LLC
US Office: 7780 Paseo 550 Dr NE, Rio Rancho, NM 87144
Phone: +1 855-551-1259

3. Fees and Refund Processing Time:

• Return postage is the responsibility of the customer.
• Refunds (if accepted) will be processed to your original payment method within 7 business days (excluding holidays and weekends) after we receive and inspect the returned product.

4. Late or Missing Refunds (If Applicable):

If you have not received your refund after 7 business days, please:

• Double-check your bank account.
• Contact your credit card company to check the status of your refund.
• Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us again for further assistance.

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II. RETURN

1. Requirements for Return:

• Your item must be unused and in the same condition as when you received it.
• It must be in its original packaging.
• Return requests will not be accepted for:
  • Items with recent faults, missing parts, or not in original condition.
  • Items with obvious signs of wear and tear.
  • Excessively worn or damaged products.
  • Products with missing or damaged labels (all returned products must be in their original state with the original label).
  • Custom-made or custom-ordered products (these items can only be exchanged).

2. Instructions for Returning Products:

After contacting our support team and receiving confirmation for a return, please follow these instructions carefully:

1. Print out your purchase confirmation email and the return label with our business name and address.
2. Contact us and attach these documents to your package.
3. Pack the item safely in the original packaging.
4. Contact your local post office or courier to send the package to the following address:

📍 Minisgiftshop US LLC
US Office: 7780 Paseo 550 Dr NE, Rio Rancho, NM 87144

3. Exchange (If Applicable):

We only replace items if they are broken or damaged. If you need to exchange an item, please email [email protected] before sending your goods to the address above.

4. Fees for Returns (If Applicable):

• Customers are responsible for return shipping costs.
• Shipping, handling, and other fees are non-refundable.
• Cash on delivery (COD) is not accepted.
• We highly recommend using a trackable and reliable shipping service.

For any further inquiries, feel free to contact our support team at [email protected].