Minisgiftshop US LLC
ID Number: 0008018260
Address: 7780 Paseo 550 Dr NE, Rio Rancho, NM 87144
Shipping & Delivery
We offer worldwide shipping through trusted carriers such as USPS, UPS, FedEx, DHL, and other local shipping providers.
Order Processing Time: 5-10 business days (Monday-Friday)
Each product is handcrafted specifically for you, so production time may be longer than usual. We appreciate your patience.
Transit Time: 10-22 business days (Monday-Friday)
Shipping Rates:
- Flat rate: $5.99 for all orders
- Free shipping for orders over $100
While we aim to meet estimated delivery dates, we are not responsible for delays caused by factors beyond our control, such as weather conditions or transportation disruptions.
Order Changes
Once an order has been confirmed, it cannot be modified or canceled. If you would like a refund, please initiate the process within 30 days of receiving the product.
Item Not Received
If you have successfully placed an order but have not received it, please check the tracking status sent to your email. If you experience any issues, feel free to contact us.
Please note that tracking systems may sometimes have technical limitations that prevent real-time updates. If you are unable to locate your package, reach out to our customer service team.
Contact Information
Email: [email protected]
If your phone call is not answered, please leave a message with your order number and details of your issue.
Return Policy
If you wish to return an item purchased from our online store, please review our Return and Refund policy. Returns must be initiated within 30 days of receiving your order. Ensure that the item is securely packed in its original packaging and remains in its original condition.
For return inquiries, contact our customer service team.
Return Address:
US Office: 7780 Paseo 550 Dr NE, Rio Rancho, NM 87144
Important Notes:
- Customers are responsible for return shipping costs.
- Shipping, handling, and additional fees are non-refundable.
- Cash on delivery is not accepted.
- A tracking number must be provided for your return.
- Custom or personalized items are only eligible for exchange.
Once we receive and verify your return, we will notify you via email. Refunds will be processed within 7 business days.
For any further questions or concerns, please contact us at [email protected].